Products warranty

Scope of warranty policy by Ten Stones

Warranty only applies by the warranty policy of the product company, Ten Stones will not have any reliability if the product are not covered by its original company warranty policy.

Ten Stones Pty Ltd only has the reliability on assembly servicing.

Ten Stones Products: Twelve (12) Month Warranty

All Ten Stones' products are provided with 12 months of warranty to its customers, ensuring that the material will be free of manufacturing defects. The warranty is valid after the date of installation. In terms of being decided by Ten Stones or regulated by warranty service agent that a fault in the material exists during 12 months, Ten Stones will definitely, at its sole option, repair or replace the faulty regarding to the following warranty provisions and exclusions.

Terms and Conditions

• The 12-month limited warranty only implements to Ten Stones Products.
• The fabricator/installer is responsible for inappropriate fabrication or even installation.
• Ten Stones Products, which have been preserved appropriately regarding to the Care & Maintenance Guidelines available at: www.tenstones.com.au, will be guaranteed within 12 months.
• The warranty is applied to Ten Stones Products which have been set up stably in an interior application and have not been shifted from the original location.

Exclusions

The warranty will NOT apply to:

• products and/or materials have not been made a full payment.
• Issues or occurrences that are fundamental characteristics of Ten Stones, regardless of whether recognised as a fault by the buyer.
• Damage impacted by defect or incorrect fabrication, including but not limited to, seams, seam performance and caulking.
• Damage generated by any uncertainty or inappropriate support occurring in the residential place where the products has been built in, containing but not limited to, changing, locating or alteration of the substrate.
• Damage caused by any form of exploitation, exposure to extreme heat, accidents, or bad treatment, including but not limited to blemish, colours, chips, or cracks.
• Damage lead by any material which have been relocated or shifted from the original area of installation.
• Products set up with accepted or detectable manufacturing defects at time of setting.
• Other improvements and modifications, including but not limited to, plumbing, electrical, tile and cabinets which need to be carried out to repair or replace the Ten Stones products.

The responsibility for damages generated in whole or part by acts of God, conditions of job site, exterior installations, architectural designs, constitutional movement, acts of ruin, or accidents is not belonging to Ten Stone

The warranty period can be extended to the original buyer and may be altered or accredited. Additionally, a receipt of buying or other evidence of date of original purchase will be asked before the warranty service is delivered. If altered, a new warranty license must be submitted together with the purchasing evidence. The new warranty will be binding for the remaining time since the authentic purchase.

This warranty does not make any express or applied warranties of merchantability or fitness aiming particularly, apart from those expressly provided herein.

All care is taken upon installation of bench tops. Ten Stones P/L does not accept any responsibility of damaged goods and/or chattels on the premises as a result of dust, which is created when the cutting of stone is done. The owner/client acknowledges that it is their responsibility to cover all floor covering, appliances and anything else in the room which may be damaged by dust.